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Privacy Policy

LAST REVISED ON MAY 23, 2018

Your privacy is critically important to us. At SocialWeaver, we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.

  • We store personal information for only as long as we have a reason to keep it.

  • We aim to make it as simple as possible for you to control your personal information on our websites and services.

  • We aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles.

What This Policy Covers

This Privacy Policy applies to information that we collect about you when you use our websites (including socialweaver.com, app.socialweaver.com, blog.socialweaver.com, help.socialweaver.com, weav.it) and any successor URLs, localized versions, software, sites, and services offered by SocialWeaver in connection to any of those.

Throughout this Privacy Policy we’ll refer to our website, applications and other products and services collectively as “Services”.

Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

(1) Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

  • Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a SocialWeaver account to provide name, email address and password–and that’s it. You may provide us with more information–like your phone number–but we don’t require that information to create a SocialWeaver account.

  • Transaction and Billing Information: If you buy something from us–a subscription to a SocialWeaver plan for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.

  • Credentials: Depending on the Services you use, you may provide us with credentials for your social media accounts (like username, social handle, account ids, email, time zone and password). For example, to manage Facebook, Twitter and Instagram accounts users may provide us with these credentials in order to use our publishing, scheduling and other features.

  • Communications With Us (Hi There!): You may also provide us information when you respond to surveys, communicate with our Technical Engineers about a support question, or post a question about our Services in our public forums.

  • Connected Social Media Accounts: If you connect your third party social media account to SocialWeaver, we may ask for permissions to retrieve information stored in your social media account, including Personal Data. For example, we may allow you to connect a Facebook page or a Twitter profile to SocialWeaver, in which case we will access and collect certain information such as name, email, profile photo, account id, user handle, tokens, status updates, published posts, timeline, engagement stats and analytics. This data will only be used by SocialWeaver to provide you with the Services you expect. No data will be shared with any third parties.

(2) Information We Collect Automatically

We also collect some information automatically:

  • Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your account on app.socialweaver.com.

  • Usage Information: We collect information about your usage of our Services. For example, we collect information about the number of stored posts, number of scheduled posts, number of shortened URLs, number of connected social media accounts on app.socialweaver.com or weav.it Services–in other words, who did what, when and to what thing on a site (e.g., [app.socialweaver.com username/email] created “[title of post]” at [time/date]). As another example, our help.socialweaver.com tracks information like your name, what happens when you use our Services (e.g., page views, support document searches, app.socialweaver.com plan information and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.

  • Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.

  • Stored Information: We may access information stored on your mobile device via our mobile app. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photographs on your mobile device’s camera roll, our Services may access the photos stored on your device when you upload a really amazing photograph of the sunrise to one of your social media accounts managed by our Services.

  • Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. SocialWeaver uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.

(3) Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you create or log into your app.socialweaver.com account through another service (like Facebook), we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

How And Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

  • To provide our Services–for example, to set up and maintain your account, allow you to manage your social media profiles, or charge you for any of our paid Services;

  • To further develop and improve our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their social media profiles more efficiently;

  • To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;

  • To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;

  • To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of SocialWeaver and others, which may result in us declining a transaction or the use of our Services;

  • To communicate with you, for example through an email, about offers and promotions offered by SocialWeaver that we think will be of interest to you, solicit your feedback, or keep you up to date on SocialWeaver and our products; and

  • To personalize your experience using our Services, provide content recommendations (for example, through our Content Curation and Discovery), target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

  • (1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or

  • (2) The use is necessary for compliance with a legal obligation; or

  • (3) The use is necessary in order to protect your vital interests or those of another person; or

  • (4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or

  • (5) You have given us your consent

Sharing Information

How We Share Information

We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

  • Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.

  • Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them. Other vendors are listed in our more specific policies (e.g. our Third Parties).

  • Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.

  • To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of SocialWeaver, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.

  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that SocialWeaver goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

  • With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to our Services.

  • Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.

  • Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.

Information Shared Publicly

Information that you choose to make public is–you guessed it–disclosed publicly.

That means, of course, that information like your public profile, posts, other content that you make public on our blogs and forums, and your “Likes” and comments are all available to others–and we hope you get a lot of views!

Public information may also be indexed by search engines or used by third parties.

Please keep all of this in mind when deciding what you would like to share.

How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.

For example, we keep the web server logs that record information about a visitor to one of SocialWeaver’s websites, such as the visitor’s IP address, browser type, and operating system, for approximately 90 days. We retain the logs for this period of time in order to, among other things, analyze traffic to SocialWeaver’s websites and investigate issues if something goes wrong on one of our websites. After the ninety days are up, the deleted content may remain on our backups and caches until purged.

International Transfers

Your personal information maybe transferred to, and processed in, countries other than the country in which you are resident. Specifically, our servers are located in the United States, and our third-party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries. By submitting your personal data, you agree to such transfers.

We have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Children

These Services do not address anyone under the age of 16. SocialWeaver does not knowingly collect personally identifiable information from children under 16. If we discover that a child under 16 has provided us with personal information, we immediately delete such information. If you are a parent or guardian and you are aware that your child has provided personal information, please contact us at hello@socialweaver.com.

Choices

You have several choices available when it comes to information about you:

  • Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services–for example, paid plans–may not be accessible.

  • Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).

  • Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.

  • Set Your Browser to Reject Cookies: At this time, SocialWeaver does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using SocialWeaver’s websites, with the drawback that certain features of SocialWeaver’s websites may not function properly without the aid of cookies.

  • Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services, you can close your SocialWeaver account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;

  • Request correction or deletion of your personal data;

  • Object to our use and processing of your personal data;

  • Request that we limit our use and processing of your personal data; and

  • Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to Contact Us to, well, find out how to contact us.

EU individuals also have the right to make a complaint to a government supervisory authority.

Changes To This Privacy Policy

SocialWeaver reserves the right to make changes to this privacy policy at any time and for any reason. We will notify you of any modifications to our Privacy Policy by posting the new Privacy Policy on our Services and indicating the date of the latest revision. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top.

Reuse

This document is based upon the Automattic Privacy Policy and is licensed under Creative Commons Sharealike License 4.0. Basically, this means you can use it verbatim or edited, but you must release new versions under the same license and you have to credit Automattic somewhere. Automattic is not connected with and does not sponsor or endorse SocialWeaver or its use of the work.

SocialWeaver makes available services include our websites ( https://socialweaver.com/, https://app.socialweaver.com/, https://blog.socialweaver.com/, https://help.socialweaver.com/), our blog, our API, and any other software, sites, and services offered by SocialWeaver in connection to any of those (taken together, the “Service”). It is SocialWeaver’s policy to respect your privacy regarding any information we may collect while operating our Site.

Contact Us

If you have any question about this Privacy Policy, please contact us at legal@socialweaver.com.

SocialWeaver, Inc.
11911 Freedom Dr Suite 850
Reston VA 20190
United States